We accept Visa, Mastercard, Switch/Maestro, Solo and Visa Electron. Unfortunately we don't accept American Express.
You can buy tickets in person from CATS (in Leeds University Union, open 9 - 5.30pm Monday to Friday), Jumbo records and Crash records.
Not from us directly. We sell through other outlets with whom you can place a phone order, although the booking fees are far more expensive.
Contact us on email@example.com including the name that you booked your ticket under.
Please allow 5 working days for your ticket to arrive. The majority of our tickets are posted the day after you place the order.
Contact us on firstname.lastname@example.org quoting your order number.
Firstly please accept our apologies! Contact us on email@example.com and we will help you get the tickets that you ordered.
If we've already posted your tickets out, then we're unable to alter the address. Contact us on firstname.lastname@example.org and we'll see what we can do.
Unfortunately we cannot refund or replace lost or stolen tickets (please see our terms and conditions.
You'll need to contact the relevant store or box office - because of data protection concerns we do not hold the full customer lists for other box offices.
If you ordered tickets from leedstickets.com for an LUU event, or Alton Towers offer you can collect them from the Venues Office in Leeds University Union between 10 and 5pm Monday to Friday. Alternatively, you can pick up your tickets (with proof of ID and your reference number) on the door of the event from an hour before doors open. If you ordered your tickets for an event not held at LUU, your name and order number will be sent on to the venue to collect from their on-site box office.
You will be able pick up your tickets (with proof of ID and your reference number) on the door of the event from an hour before doors open. Leeds University Union cannot take responsibility for ticket collections that we have not been informed about by other box offices.
As stated in our terms and conditions, all of our tickets are non-refundable.
Yes, all of our events are open to non-students unless advertised as NUS only.
You will need the order confirmation number and address details of the person who ordered the ticket.
Yes, although there are restrictions on the number of tickets that you can purchase for some concerts in order to make sure that fans get tickets before touts.
Yes, all tickets are batched per order and need to be collected all together. This avoids tickets getting lost and orders being split.
We do, as long as the billing address matches the shipping address.
If an event is cancelled and has not been rescheduled, you should receive a refund onto the card on which the tickets were purchased automatically. If you have had any problems please contact us on email@example.com.
From us! See our dedicated Stage @ Leeds section for full details.
Yes, all of our venues have lifts to all floors and facilities for disabled guests.
There is a limited amount of off-street parking next to the venue, and the University car park on Woodhouse Lane, Leeds, LS2 9JZ is available after 6pm.
All of our live concerts are open to everyone over the age of 14 unless otherwise advertised. Our club nights are open to over 18s only.
Yes, you can contact our lost property department on 0113 380 1400.
It isn't always possible to give precise stage times, but if you call 0113 380 1343 we'll do our best to advise you. For door opening times, please refer to your ticket which will have them printed on or see the relevant event page by searching here.
Our live concerts have an 11pm curfew, unless otherwise advertised.
We cannot allow any professional type recording equipment into our venues unless written permission is given by the artists in advance of the event. However camera phones and standard cameras will be allowed into the event.
Unfortunately we cannot offer support slots very often, however please feel free to email your details to firstname.lastname@example.org and we will put your details on file.
We are happy to help where possible - please contact email@example.com for details.
Please contact Events Manager Ali Peek through firstname.lastname@example.org for details and availability.